Internship Information
Housekeeping
Reporting Relationship
The Housekeeping Intern reports to the Director of Housekeeping.
Hours
Interns will be scheduled 40-50 hours per week with one or two days off. Some exceptions will apply.
Overview
The intern will learn the policies, systems, and procedures for Housekeeping. The intern will assist the Housekeeping managers with daily activities by providing the guests, property owners, and employees with services that meet departmental standards. Activities include inspecting rooms, cleaning rooms to standard area, public area cleaning, laundry operations, scheduling, and miscellaneous departmental duties. The intern will also participate in various meetings providing exposure to management responsibilities.
Required Skills/Certificates Including Physical Requirements
Must have:
• Exceptional customer service skills
• Strong human relations skills, flexibility, good common sense
• A valid driver’s license and maintain acceptable driver status
(See “Driving Eligibility”)
Must be:
• Currently enrolled in an accredited degree program
• Fluent in conversational English (speaking, reading, writing, and understanding)
• Articulate and an effective communicator
• Able to climb stairs, seize, and grip objects and be able to stand to a significant degree
• Able to lift up to 50 pounds
• Willing and able to work in all weather conditions
Preferred Skills
Hospitality experience, preferably housekeeping related.
Equipment
• Telephone
• Two-way radio
• Pager
• Copier
• Saflok key system
• Van
• Golf cart
• Computer
• Fax Machine
• Vacuum Cleaner
• Dishwasher
•Washing Machine and Dryer
Activities
1. Learn the various departmental policies, systems, and procedures.
2. Observe and assist the various managers of each area with daily activities to achieve the department’s standard of service.
3. Train with housekeeper to learn basics of cleaning a guest room, and assist with room strips and turndowns.
4. Train with public area attendant to learn cleaning responsibilities. Train in the laundry to better understand the linen process
5. Inspect rental villas, including but not limited to, cleanliness, maintenance and décor. Follow loaner bedspread policies to see that bedspreads are cared for in accordance with rental standards including repair, cleaning and possible replacement due to wear. Follow up with written documentation to insure that all deficiencies are corrected or scheduled for correction as appropriate. Complete written inspection for all arrivals and file according to unit.
6. Inspect Inn Rooms to determine if rooms have been cleaned to
standard.
7. Prioritize and communicate immediate needs, deficiencies requiring immediate action and possible charges for damages to guest accounts.
8. Report all maintenance and décor issues through Espresso System.
9. Report house ware and carpet issues through Espresso for immediate correction.
10. Take closet inventories and order necessary supplies.
11. Drive housekeeping vans on property.
12. Learn purchasing process and pick-up and delivery procedures.
13. Attend departmental meetings and any other meetings that are appropriate or beneficial to growth.
14. Learn scheduling techniques, payroll, and other company required administrative procedures.
15. Attend staff “Home Team” meetings.
16. Attend Customer Service class.
17. Perform other duties as assigned.
The intern may be exposed to all weather conditions for an extended period of time. Atmosphere may be quite stressful at times, with extended daily hours depending on business levels. Staff members are exposed to a variety of cleaning chemicals.