Employment
Internship Information
Staff Behavior
- Use of personal cellular phones or pagers must be limited to breaks and emergencies. Cell phones and radios should not be used in guest areas and should beset on vibrate with the speaker off.
- Staff will not smoke, eat, drink, chew gum or tobacco, etc. in guest areas while on duty.
- No personal conversations or discussions about Company issues in guest areas
Grooming Standards
At Amelia Island Plantation we take pride in providing naturally friendly and responsive service. By portraying a crisp and conservative, well-groomed image, we feel better about ourselves and our customers feel better about having chosen Amelia Island Plantation as a resort or residence. Projecting the proper image is one of the ways we show respect for ourselves, our co-workers and our customers and makes us more approachable.
The following guidelines on this highly personal subject are offered to help ensure that the expectations of our customers for top quality service and surroundings are met. A neat and clean appearance, strict adherence to personal hygiene and professional demeanor will increase efficiency as well as insure a more pleasant atmosphere in which to work.
Compliance with the Company grooming standards is expected at all times while performing job-related duties at Amelia Island Plantation. Failure to comply with the Grooming Standards will result in progressive discipline. The Executive Committee must approve exceptions to these standards.
Uniforms and nametags must not be worn on property after working hours. Otherwise, the same standards for grooming and appearance and behavior apply if you are on property after working hours.
GROOMING FOR EVERYONE
Uniforms
- Uniforms should be clean and well-pressed at all times.
- Uniforms must be worn as designed, without any changes by the individuals wearing them.
- Uniforms should be in good repair. If your uniform is ripped, stained, has missing buttons or needs repairs during your shift, notify your supervisor.
- Denim clothing in any form is prohibited, including clothing styled after the look of traditional jeans. Jeans are only permitted if approved by department manager for specific tasks.
- Staff members wearing pants with belt loops must wear belts and shirttails must be neatly tucked unless the style of the uniform is un-tucked.
- Pants must be worn at waist level and neatly pressed.
- Large belt buckles are not permitted.
- Shoes must be polished and in good repair. Flip-flops and beach footwear are not permitted (except for Recreation Beach Services employees). Please refer to the departmental safety guidelines for additional safety shoe requirements.
- Only color-coordinated, logo-free t-shirts are allowed if visible under your uniform.
Nametags
- Nametags are considered to be part of the uniform and must be worn by every on-duty employee in a visible location on the upper portion of the body.
- Nametags may not be decorated and must be clean and in good repair.
- If you lose your nametag, replacements can be purchased at the Human Resources Office.
- If your nametag becomes damaged or worn, it can be exchanged at no charge for a new one.
Personal Hygiene
Personal cleanliness assists in our attitude about ourselves and helps us avoid offending others. This includes:
- Daily bathing or showering and use of deodorant or antiperspirant.
- Clean, brushed teeth.
- Strong smelling perfumes, powders, colognes or after-shave must be avoided.
- Appropriate undergarments must be worn and not visible.
Miscellaneous
- Sunglasses are not permitted, except as approved in certain positions.
- The use of pins/buttons, bracelets or clothing that advertises or symbolizes anything other than official company logos or special events sponsored by AIP is not permitted. We want our guests focused on having a relaxing stay and not world events or causes.
- Visible tattoos are not allowed and must be covered with clothing or scar make-up.
- No visible body piercing is allowed with the exception of one set of earrings for women on the lower lobe, no larger than a quarter. Tongue piercing, rings or plugs is not permitted.
- Bandages may not be used to cover tattoos, piercings or plugs.
GROOMING STANDARDS FOR WOMEN
HAIR
- Staff members handling food must confine hair as directed by your department head.
- Hair must be neat, clean and cut in a natural style. Extreme styles such as excessive teasing are not permitted. Long hair must not fall forward while performing regular job duties.
- Hair color should be a natural shade and well-maintained at all times.
- Acceptable hair accessories such as barrettes, ribbons and combs must be conservative in style, use and number.
- Underarm hair must be covered by sleeves or removed. Legs must be clean-shaven or long pants must be worn.
MAKE-UP & NAILS
Nails must be well-maintained and make-up worn conservatively.Acceptable:
- Foundation, powder and blush that complements skin coloring.
- Mascara, eye shadow, eyeliner and lipstick worn in natural shades and applied moderately.
- Fingernails and toenails - neat and clean.
- Conservative colors of nail polish are permitted.
Not Acceptable: - Glittered nail polish and nail art are not permitted. All nails must be the same color.
- Nails longer than 3/8 inches
- Chipped or peeling nails
JEWELRY
Acceptable:
- Small rings, watches and Company service pins
- Two rings or bracelets per hand are allowed (wedding sets are considered one ring)
- A single necklace is permitted.
- Necklaces, bracelets, broaches, pins and rings must be conservative in size and nature.
- One earring per ear may be worn on the lower lobe only and must not exceed the size of a quarter.
Not Acceptable:
- Ankle bracelets
- Large hoop earrings or those that dangle longer than one inch
- Rope or braided material jewelry
- Visible toe rings
- Visible body piercing (other than ears) is not allowed
- Rubber bracelets or any jewelry that signifies a cause
- Jewelry that could pose a danger while performing job tasks
SHOES & HOSIERY
Regardless of whether or not non-slip ‘safety shoes’ are required of a position, all employees must wear shoes that provide substantial protection to the foot.Acceptable:
- Approved, slip-resistant safety shoes must be worn in at all times if part of a uniform.
- Dress shoes in good business taste including sling back dress pumps, open-toed dress pumps and closed-toed backless shoes with 1/2" - 1 1/2" heel are acceptable.
- Dress boots if skirt or slacks cover the top
- Hosiery in subdued shades which complement the outfit. Tights are permitted if they are conservative in color, style and are not patterned, textured, etc. Trouser socks worn with business style pants are acceptable, including women’s trouser socks fashioned after men’s trouser socks.
Not Acceptable:
- Shoe heels higher than 3”
- Sandals or primarily ‘strappy’ shoes, platform shoes, moccasins and western style boots
- Shoes that are open in both the front and the back
- Brightly colored, shimmer, patterned, textured, seamed, accessorized and/or legging style hosiery.
- Tennis shoes unless part of your uniform.
NON-UNIFORMED DRESS STANDARDS
Where uniforms are not provided, as in offices, professional office attire is required.Acceptable:
- Approved, slip-resistant safety shoes must be worn in at all times if part of a uniform.
- Dress slacks, dress walking shorts, and short suit sets (hem lengths not shorter than 3” above center of knee)
- Dress Capri pants (ankle or crop length) if they are matched with professional clothing such as a blouse, blazer, jacket or sweater.
Not Acceptable:
- Mini-skirts (hem lengths shorter than 3” above center of knee)
- Strapless tops, midriff tops, spaghetti straps (blouses must have a 3” strap at the minimum)
- Tight tops and blouses with excessively low backs and/or fronts
- Stretch pants, stirrup pants, casual shorts, cut offs and denim shorts.
Acceptable:
- Approved, slip-resistant safety shoes must be worn in at all times if part of a uniform.
- Dress shoes in good business taste including sling back dress pumps, open-toed dress pumps and closed-toed backless shoes with 1/2" - 1 1/2" heel are acceptable.
- Dress boots if skirt or slacks cover the top
- Hosiery in subdued shades which complement the outfit. Tights are permitted if they are conservative in color, style and are not patterned, textured, etc. Trouser socks worn with business style pants are acceptable, including women’s trouser socks fashioned after men’s trouser socks.
Not Acceptable:
- Shoe heels higher than 3”
- Sandals or primarily ‘strappy’ shoes, platform shoes, moccasins and western style boots
- Shoes that are open in both the front and the back
- Brightly colored, shimmer, patterned, textured, seamed, accessorized and/or legging style hosiery.
- Tennis shoes unless part of your uniform.
NON-UNIFORMED DRESS STANDARDS
Where uniforms are not provided, as in offices, professional office attire is required.Acceptable:
- Approved, slip-resistant safety shoes must be worn in at all times if part of a uniform.
- Dress slacks, dress walking shorts, and short suit sets (hem lengths not shorter than 3” above center of knee)
- Dress Capri pants (ankle or crop length) if they are matched with professional clothing such as a blouse, blazer, jacket or sweater.
Not Acceptable:
- Mini-skirts (hem lengths shorter than 3” above center of knee)
- Strapless tops, midriff tops, spaghetti straps (blouses must have a 3” strap at the minimum)
- Tight tops and blouses with excessively low backs and/or fronts
- Stretch pants, stirrup pants, casual shorts, cut offs and denim shorts.
GROOMING STANDARDS FOR MEN
HAIR
Acceptable:
- Hair must be neat, clean and cut in a natural, professional style. The overall style must be balanced proportionally.
- Hair color should be a natural shade and well-maintained at all times.
- Mustaches that do not extend past the corners of the lower lip or grow over the upper lip.
- Hair must be neatly tapered on the back and sides, forming a smooth, symmetrical appearance.
- Staff members handling food must confine hair as directed by your department head.
- Hair must be cut and tapered so that it does not extend beyond or cover the top of a normal shirt collar or cover the eyebrows or any part of the ears.
- Hair coloring must be natural in appearance and not extreme.
- Men must be clean-shaven daily.
Not Acceptable:
- Extreme styles such as excessive spiking
- Tails and extreme or trendy hair styles are not permitted.
- Beards and goatees or ‘soul patches’ (hair below the bottom lip)
- Sideburns that extend past the earlobe.
- Muttonchops and flares
- Hair tucked behind the ears, pinned or tucked under a hat or any other hair/head accessory
JEWELRY & NAILS
Fingernails must be clean and neat. Tips of nails must not extend past the finger.Acceptable:
- Small rings (one per hand)
- Watches
- AIP service pins
- One conservative metallic bracelet may be worn.
Not Acceptable:
- Earrings and visible necklaces
- Rope and braided material jewelry
- Rubber bracelets or any jewelry that signifies a cause
- Nail polish is not permitted.
SHOES & SOCKS
Shoes prescribed by your department head are required the first day of work and thereafter.Acceptable:
- Visible socks, color-coordinated with your uniform or business attire, must be worn.
- Slip resistant safety shoes must be worn in the appropriate areas at all times.
Not Acceptable:
- Tennis shoes and sandals unless they are part of your uniform.
- ’Invisible’ socks
CAPS & HATS
Acceptable:
- Amelia Island Plantation caps or hats that are part of a uniform.
Not Acceptable:
- Pins or buttons other than AIP promotional buttons or pins worn on hats.
- Non-Amelia Island Plantation caps
NON-UNIFORMED DRESS STANDARDS
Where uniforms are not provided, as in offices, professional office attire is required.Acceptable:
- Collared shirts with or without AIP logo
- Dress or office-casual attire as determined by supervisor.
Not Acceptable: - T-shirts
- Shirts without collars
- Shirts with other company’s logos
SAFETY SHOE POLICY
All staff will wear the proper footwear for their respective work area. Proper footwear is to be defined as shoes, boots, etc., designed for the safety of the wearer in the stated work area, i.e. slip resistant shoes for wet, slippery surfaces.1. All existing staff will be advised of the safety footwear for their respective area and of the time table involved in replacing the existing footwear.
2. All prospective staff will be advised of the safety footwear required for the prospective work area.
3. Employee Orientation (Company and departmental) will stress the importance of safety and the proper footwear in the work place.
4. It will be the supervisor’s responsibility to ensure new and existing staff know the safety footwear rules and regulations of the department and that all employees follow them.
5. The proper footwear is available from different sources, but must meet or exceed the company’s guidelines for correct safety footwear.